deepsearch:
Artificial Intelligence from Vienna
What began as the idea of two Austrian visionaries is now one of the top 5 natural language technologies in the world.
We live technology and language
We specialize in the development and use of explainable artificial intelligence in customer service and have many years of expertise in the field of neurosymbolic AI. Deepsearch GmbH was founded in Vienna in 2010 and employs 30 people. Our AI deepassist is a Causal Natural Language Understanding Service (C-NLU) that is able to make auditable and comprehensible decisions through semantic and causal understanding. Especially in highly regulated markets, this is essential to automate business processes and maintain transparency at all times. We want to support companies in fully exploiting the potential of AI technologies within a secure and controlled framework.
Our team
- 30
- Employees
- 7
- Nationalities
- 9
- Languages
Roland Fleischhacker
CEO
35 years of experience in setting up and managing IT companies. Serial Entrepreneur.
Christoph Kränkl
CSO
25+ years leading IT-managementpositions at Microsoft, SAP, T-Systems.
Thomas Hahn
CTO
10+ years of software development. Experienced software architect.
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Our mission
We believe that the automation of cognitive tasks is the next great revolution of our age. Tasks that could previously only be carried out by human intelligence can now be performed by artificial intelligence. With deepassist, we are already helping companies to benefit from the huge potential of Causal Natural Language Understanding.
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Our vision
Our goal with deepassist is to become the leading C-NLU solution and to lead the automation of cognitive tasks on a global scale. deepassist is language and application agnostic and thus has the potential to become the world’s first general artificial intelligence for Natural Language Understanding.
deepassist – secure, transparent & explainable
With deepassist, we want to support companies and public institutions with a high volume of messages. In the customer service departments of the utilites sector, insurance companies, ITSM, public transport and facility management companies, deepassist makes it possible to understand and make sense of complex language data. deepassist offers a strategic, industry-specific tool for interpreting requests, structuring information and preparing responses. Inquiries are forwarded to the responsible agent or appropriate solution processes are initiated.
The automation of routine tasks, which make up a large part of the workload, relieves employees in all communication channels. This leaves more time for cognitively demanding tasks and those with greater added value, such as high-quality customer care.
Automate customer service
Let’s plan together how you can best integrate AI into your customer service to improve it.
BBG & ANKÖ
Als offizieller Partner der Bundesbeschaffung GmbH (BBG) erfüllen wir die strengen Qualitäts- und Vergabekriterien für die öffentliche Beschaffung in Österreich – und ermöglichen öffentlichen Auftraggebern damit eine rechtssichere und effiziente Zusammenarbeit mit uns.
Ergänzend dazu sind wir ANKÖ-zertifiziert und damit in der Auftragnehmer Kataster Österreich als geprüftes und zuverlässiges Unternehmen verzeichnet. Beide Nachweise stehen für die hohen Standards, die wir in der Zusammenarbeit mit unseren Kunden und Partnern konsequent einhalten.
You want to work with us?
Let’s talk about it: Press & Speaking Engagements
Would you like to write about us? Are you looking for expertise in the field of artificial intelligence? Do you need a speaker on the topic of automation in customer support?
Look no further – we’re here to help. Please contact our press department.