Tenant communication: AI for the housing industry

deepassist automates tenant communication in housing customer service with an AI solution for property management that is ready to use immediately.

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Tenant reports water damage in appartment

Safe AI
Industry-specific
Controls LLMs
Strategic

Whether it is a repair notice or a billing question, deepassist recognizes the request

deepassist combines causal natural language understanding with deep industry knowledge from the housing sector for tenant communication and tenant service that are faster and more precise. Whether it is a repair report, a question about service charge billing, or a conflict in the building, deepassist recognizes concerns across every communication channel in milliseconds. The industry-specific solution supports employees directly in handling inquiries without training effort. deepassist is ready to use immediately and pretrained for the most common housing-sector processes and challenges.

Repairs
Maintenance
Neighbour conflicts
Billing questions
Cost breakdowns
Complaints

Stefan Wanner Head of Callservices, Stadt Wien – Wiener Wohnen Kundenservice

Case Studies

“deepassist saves time, increases safety and simplifies the workflow. The use of AI optimises the process and improves quality.”

Using AI in property management for a better customer experience

With deepassist, you have an intelligent partner at your side. The system is pretrained, recognizes the language of your customers, and understands their concerns immediately, no matter how they are phrased. Important information is extracted automatically and made available in structured form for further processing.

AI in property management: scalable and automatable across channels

deepassist is the AI for property management that keeps pace with the complexity of large housing companies and property managers. Once set up, the industry-specific knowledge is available across all communication channels at the same time and scales across thousands of requests.
Industry-specific know-how for the housing sector

deepassist brings a solid understanding of the typical workflows, requirements, and specifics of the housing sector. For you, that means an AI for property management that can be used immediately without a long training project or heavy data preparation.
Customer service automation with efficiency gains

With deepassist, you can use the full potential of AI in customer service while also reducing costs. Recurring inquiries related to tenant communication and tenant service are processed automatically, giving your team more time for demanding tasks.
Better tenant communication through reliable self-service

deepassist processes tenant inquiries – ensuring smoother interactions and noticeably higher satisfaction among your tenants. Thanks to its API-first approach, you can seamlessly integrate deepassist into existing self-service channels – from simple voicebots to full-featured virtual assistants.