Improve your customer service with deepassist.
With deepassist AI, you can strategically improve your customer service across all channels – with the combination of machine learning + symbolic AI.
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Safe AI
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Industry-specific
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Controls LLMs
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Strategic
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Improve customer service: deepassist for efficient customer service on all channels!
The deepassist AI in customer service relieves your company by interpreting customer queries using causal natural language understanding (C-NLU). The AI is 99% pre-trained for the utilities industry, insurance companies, ITSM, public transport and housing sectors. deepassist can be seamlessly integrated into existing telephone, email and chatbot systems in customer service.
You decide, what deepassist should know
With our industry-specific pre-trained solutions, you can create your effective AI model in no time at all. Our intuitive user interface enables secure testing and continuous optimization for all types of customer issues – directly in the department. This means maximum precision and scalable automation.
deepassist analyzes concerns and extracts relevant data
The deepassist AI recognizes concerns precisely, automatically extracts relevant information such as customer data or contract details and transfers it seamlessly to your customer service system. The result: faster service, less manual work and more satisfied customers – efficiently and reliably.
Take advantage of LLMs – use them safely and traceably in your customer service
Whether for text generation for email hyperautomation, as a basis for the Virtual Assistant or for queries from the knowledge database – deepassist provides LLMs with company-specific information and ensures that they only receive relevant content (grounding). This ensures that your customers receive answers that are relevant and only correct in terms of content.
What makes the difference? deepassist focuses on flexibility and security.
In highly regulated industries such as energy supply and insurance, where sensitive data is processed on a daily basis, higher standards of transparency and explainability must be maintained.
You should avoid this:
Opaque black box: AI decisions are not traceable. This makes changes more difficult and means a loss of security for your customers (EU AI Act and GDPR).
Machine Learning Only: Purely statistical machine learning methods quickly reach their limits in terms of reliability. This can result in unpredictable “hallucinations” that lead to incorrect answers.
Vendor Lock-in: The integration of typical contact center solutions without an API-first approach is usually associated with a major IT project. A challenging changeover for employees is therefore inevitable.
Isolated technical solution: The implementation of a single channel (voicebot/chatbot) as an island should be avoided. The training effort you put into a specific channel (voice, chat, email) can otherwise only be used in this individual environment.
Limitierte Branchenlösung: Viele Tools versprechen Branchenlösungen, decken aber nur bestimmte Anliegen ab – prüfe, ob wirklich alle Prozesse unterstützt werden.
This is deepassist:
Explainable: deepassist’s decisions are auditable and comprehensible step by step. Our AI can also be adapted quickly and easily.
Neurosymbolic AI: We bridge the gap between machine learning and symbolic AI. For example, deepassist already provides contextual understanding and therefore reliable recognition of concerns.
Independent and flexible: You can easily integrate the deepassist AI into your existing customer service system. Even future changes or extensions are no problem. With deepassist, your AI remains independent.
For all channels: Once trained, deepassist can be used anywhere. A strategic solution that helps you avoid technical debt.
Einsatzbereit: Unsere Branchenlösungen sind vortrainiert. deepassist kennt bereits alle entscheidenden Prozesse und wichtigen Anliegen für den unmittelbaren Einsatz.
Why deepassist is right for your customer service optimization
Secure & traceable – also with regard to the EU AI Act & GDPR
deepassist makes 100% transparent and auditable decisions. Conformity within the meaning of the EU-AI-Act and the GDPR is guaranteed.
No-code: You can simply customize deepassist flexibly
Save yourself expensive data scientists! deepassist’s no-code backend is designed for specialist departments – maintenance and expansion of the AI can be carried out directly there.
Pre-trained for your industry and quickly ready for action
deepassist knows the issues in your industry. Our specially trained solutions enable rapid and efficient implementation for customized customer service.
deepassist is a strategic solution for all channels
Once trained, deepassist AI can be used in all areas of customer service – whether email hyperautomation, agent augmentation or self-service.
Optimizes large language models for your company
In order to use generative AI safely in the corporate environment, it must be provided with company-specific information. With deepassist, this can be done easily and effectively.
Multi-intent: one inquiry, several concerns
deepassist recognizes different concerns in a query and triggers appropriate solutions.
Automate Your Customer Service
Let’s discuss how you can automate your customer service processes flexibly and securely with deepassist connect.