Secure AI for ITSM
With deepassist, you can improve your IT customer service across every channel with one AI that is pretrained for ITSM processes and ready to use immediately.
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Safe AI
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Industry-specific
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Controls LLMs
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Strategic
From password resets to printer issues, deepassist understands IT requests in milliseconds
deepassist understands the requests of your employees across every channel and supports them in resolving them. The customer service AI combines causal natural language understanding with a tailored, industry-specific ITSM solution. That makes IT support more efficient and more user-friendly. Repetitive inquiries are processed automatically, while your team focuses on the cases that require human judgment.
- Password reset
- Printer issues
- Access requests
- Software requests
- Hardware issues
- Invoice questions
- VPN problems
A reimagined AI-supported customer service model therefore encompasses all touchpoints – not only digital self-service channels but also agent-supported options in branches or on social-media platforms, where AI can assist employees in real time to deliver high-quality outcomes.
Greater efficiency and an improved customer experience
deepassist is pretrained and understands the specific requirements of IT service management. Whether the language is problem-oriented or solution-oriented, deepassist identifies the request, extracts relevant information such as error codes or ticket priorities, and either passes it into automated processing or provides it to your team in structured form.
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Scalable AI for every IT communication channel
Whether you run a small IT team or a large enterprise with thousands of employees, deepassist scales with your needs. Once trained, the AI knowledge is available across all communication channels: phone, email, chat, and web forms.
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Specialized ITSM knowledge without extensive training
deepassist comes with a deep understanding of the challenges and processes of IT service management. That removes the need to generate large training datasets before the AI can be used productively.
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Higher efficiency through ITSM automation
With deepassist, you can use AI to improve IT support and optimize costs. Repetitive inquiries such as password resets, access issues, or printer problems are processed automatically, so your employees can focus on more demanding tasks.
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Better self-service in IT support
deepassist is designed to understand IT inquiries quickly and precisely. Because of its open interfaces, it can also be integrated into self-service channels such as voice assistants, so employees can resolve routine issues without opening a ticket every time.
Automate your IT support
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
Support your IT team with intelligent voice assistants
Here we show how deepassist can turn an annoying phone menu into an intelligent voicebot and how repetitive ITSM inquiries can be resolved fully automatically.