Artificial Intelligence for Banks & Financial Services
With AI in the banking sector, you can automate your customer service and make it significantly more efficient.
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Safe AI
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Industry-specific
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Controls LLMs
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Strategic
Whether it’s a faulty ATM card or opening a bank account—deepassist processes requests in milliseconds
AI for financial services makes customer service significantly more efficient. The deepassist banking AI is pre-trained to reliably understand your customers even without extensive training data – banking AI that really works. This allows you to achieve exactly the efficiency gains you want in no time. And if requirements change, you can easily adapt deepassist within the relevant department.
- Opening a Bank Account
- Defective ATM Card
- Lost Payment Card
- Changes to Personal Information
- Callback Request
- Invoice questions
A reimagined AI-supported customer service model therefore encompasses all touchpoints – not only digital self-service channels but also agent-supported options in branches or on social-media platforms, where AI can assist employees in real time to deliver high-quality outcomes.
Leveraging industry expertise and automation to deliver an optimal customer experience
deepassist has extensive prior knowledge and recognizes the specific needs and typical questions of your customers. Whether the inquiry is complex or already includes potential solutions, the customer service AI for banks reliably interprets the content and identifies all relevant key information. This information is then presented in a clearly structured format so that it can be seamlessly integrated into downstream processes without any additional effort.
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AI-powered customer service – cross-channel and reliable
deepassist can be flexibly scaled to any size. The pre-trained AI knowledge is available in all channels at the same time – regardless of which communication channel your customers use to submit a request.
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deepassist has in-depth expertise
deepassist is a reliable artificial intelligence system that has a deep understanding of the requirements and unique characteristics of banks and financial service providers. This eliminates the need to first prepare or create large datasets for training, as is typically required.
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Optimized service processes through intelligent automation
With our solution, you can harness the full potential of artificial intelligence for your customer service while reducing operating costs. By automating routine processes, your employees gain valuable time to focus on more complex and consultation-intensive tasks.
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Improving service quality by expanding self-service options
deepassist was developed to interpret customer inquiries quickly, reliably, and accurately. This ensures smoother interactions and significantly contributes to a better customer experience. Thanks to its API-first approach, the omnichannel solution can also be easily integrated into self-service channels such as voicebots. This allows even a traditional click-tree chatbot to be evolved into a full-fledged virtual assistant.
Artificial Intelligence for Banks
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
Impress customers through smart automation
Here, we’ll show you how to use deepassist to confidently handle peak periods in customer service—such as during regulatory changes. With intelligent customer service automation, you can process phone and email inquiries more efficiently while improving your service quality.
And these are just two of many use cases.