Customer service AI in the utilities industry
deepassist is an innovative AI solution for the customer service of energy supply companies.
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Safe AI
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Industry-specific
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Controls LLMs
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Strategic
Whether it’s a meter reading notification or an electricity bill – deepassist understands requests in milliseconds
deepassist understands your customers’ questions on all channels and supports employees in solving problems. Our customer service AI combines causal natural language understanding (C-NLU) with a customized industry-specific solution developed specifically for the needs of companies in the utilities industry. This makes your customer service more efficient, effective and customer-friendly. After all, better service KPIs lead to happier customers and more satisfied employees.
- Meter reading report
- Master data modification
- Budget billing plan change
- Electricity billing
- Statement of costs
- Invoice inquiry
“The use of semantic AI from deepassist has enabled us to implement request-based routing, which offers everything from targeted call routing to partially and fully automated request processing, taking future-oriented customer service to the next level. We are already looking forward to the next expansion stages!”
Industry knowledge and efficiency improve the customer experience
deepassist is pre-trained and understands the specific requirements and concerns of your customers. Whether they use problem-oriented or solution-oriented language: deepassist recognizes the requests and extracts important information. The collected data is structured and made available for further processing.
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Scalable customer service AI for all communication channels
Whether you are a municipal utility or a large corporation with thousands of customers, deepassist is scalable and adapts to your requirements. Once trained, the AI’s knowledge is available in all communication channels.
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Specialist knowledge of the utilities sector
The customer service AI deepassist is not only technologically advanced, but also equipped with a deep understanding of the challenges and processes of the utilities industry. This eliminates the need to generate large amounts of data for training. to generate.
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Increased efficiency through contact center automation
By using our solution, you can take advantage of all the benefits of artificial intelligence for your customer service and optimize costs. By automating repetitive routine tasks, your employees can concentrate on more demanding tasks.
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Improved customer experience and self-service
deepassist is designed to understand customer queries quickly and accurately, resulting in an overall positive customer experience and increasing customer satisfaction. The API-first approach also enables integration into self-service channels such as voicebots, chatbots or virtual assistants.
Automate Your Customer Service
Let’s plan together how deepassist can best be integrated into your phone, email and chatbot system.
Optimize your customer experience with intelligent automation
You can use deepassist to better manage the annual rush on your customer service with intelligent phone and email automation.
And this is just one use case of many.